"Everything is Better in Person"

Join our team and make a meaningful difference for children, adults, and families in our community.

If you’re a compassionate, dedicated, and highly skilled person who’s been looking for a role where your ideas are heard, your work has visible impact, and your professional and personal growth is valued, consider building your future with us.

Person County Department of Social Services is seeking a dedicated, detail-oriented, and service-driven professional to join our team as a Child Support Agent II within the Child Support Services Unit. This position plays a vital role in strengthening families and improving the well-being of children by helping ensure consistent financial and medical support from non-custodial parents.

The Child Support Services Unit is responsible for assisting families with:

• Locating non-custodial parents
• Establishing paternity
• Establishing court-ordered child and medical support
• Enforcing and/or modifying existing support and medical support orders

The Child Support Agent II provides comprehensive child support services to both public assistance and non-public assistance clients. This position manages a caseload requiring independent judgment, strong organizational skills, and the ability to interpret and apply state and federal child support laws, policies, and procedures.

For the detailed job description, click HERE.

To learn more about the Department of Social Services, click HERE.

The starting salary will be determined with consideration given to both the candidate's educational background and relevant work experience.

Must possess a valid driver’s license and have an acceptable driving record per County policy.

This is a non-exempt position working 37.5 hours weekly/1950 hours annually.

The essential functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.

The job duties of this position involve four major areas: locating non-custodial parents, establishing paternity, establishing a support order for financial or medical support, and enforcing and/or modifying support orders. Services are provided to recipients of Work First, Medicaid, and non-public assistance clients. Some clients have a mandated requirement to cooperate with the Child Support Services and others, the non-PA clients, may have to pay a small fee for the services.

The Child Support Agent II interviews clients, non-custodial parents and others to gather information to investigate each case situation to determine what actions need to be taken and to prepare cases for court. Once a non-custodial parent is located, if paternity is an issue, the CSA II assists with arranging for the establishment of paternity by voluntary means or by genetic testing, which may be part of a court action. Support orders are established either by a Voluntary Support Agreement or by court action. The CSA II uses the Guidelines to determine the amount of support to recommend to the court based on each family’s situation. When court action is required, whether in establishing paternity or establishing or modifying a support order, the CSA II represents the agency in court and works closely with the agency attorney in preparing and presenting cases.

The CSA II uses the Automated Collections and Tracking System (ACTS) in carrying out the duties of the position, such as collecting and updating data on-line; entering case notes and events; dispositioning events timely; evaluating and completing worklists timely; selecting and preparing computer based documents; reading and interpreting manual material on-line; keeping up with policy, procedure and automation changes; working reports; reconciling differences in court orders and distributions; customer service; participating in computer based training and site based or classroom training.

• A four year degree and six months experience in eligibility, investigative, judiciary, or legal work that provides knowledges, skills and abilities needed to perform the work;
• or an associates degree in business administration, human resources, law enforcement or closely related degree and two years of experience in eligibility, investigative, judiciary, or legal work that provides knowledges, skills and abilities needed to perform the work;
• or graduation from high school and three years of experience in eligibility, investigative, judiciary, or legal work that provides knowledges, skills and abilities needed to perform the work;
• or an equivalent combination of education and experience.

• Must possess and maintain a valid state driver’s license with an acceptable driving history.

Person County conducts pre-employment screening on candidates. Job offers are conditional pending the following:

• A pre-employment drug screen for all candidates. Positions designated by Person County as Safety Sensitive are also subject to random drug and alcohol testing.
• A background check for all candidates. Some positions also require a credit check.
• Additional screening and testing required for some positions.
• Within 3 days of the start of your employment with the County, you must be able to provide proof of your eligibility to work in the US.

Person County Government is an Equal Opportunity/E-Verify Employer